Nicus ServiceNow Integration
Map CMDB assets and service relationships to IT costs for TBM and ITFM.
ServiceNow’s CMDB holds the Configuration Items — and their relationships to applications and business services — that allow Nicus to allocate IT costs based on what infrastructure actually supports. The Nicus ITFM platform on Nicus Cloud consumes this data through data integration whereas the ServiceNow native Nicus ITFM platform accesses the data directly from the ServiceNow tables as well as deliver Nicus data directly to other ServiceNow applications and workflows.
What This Integration Enables
- CMDB Configuration Items (CIs) — hardware, software, and application records
- IT hardware and software asset inventory and financial data
- Service and application mappings from ServiceNow Service Mapping
- Infrastructure discovery data from ServiceNow Discovery
- Cloud cost and billing data from ServiceNow Cloud Cost Management
- License and entitlement data
- Utilization and performance data
Common Use Cases
- ITFM cost modeling using ServiceNow CMDB asset and service data
- Service-based cost allocation using ServiceNow application and service mappings
- Cloud cost allocation using ServiceNow Cloud Cost Management data
- IT asset cost allocation to business units and services
- TBM and ITFM reporting supported by ServiceNow CMDB and asset data
- Software license cost allocation using ServiceNow license data
Flexible Integration Options
ServiceNow is a leading enterprise platform for IT Service Management (ITSM) and IT Operations Management (ITOM), providing a Configuration Management Database (CMDB), IT asset management, service mapping, and cloud cost management. ServiceNow’s CMDB serves as the authoritative source of Configuration Items (CIs) — including hardware assets, software assets, and application and service relationships — central to IT cost modeling and allocation.
Nicus uses data from ServiceNow — including CMDB Configuration Items, IT asset data, service and application mappings, and ServiceNow Cloud Cost Management outputs — to support IT Financial Management (ITFM), cost allocation, and service-based financial modeling.
By incorporating ServiceNow data, organizations can align IT assets and services with financial cost structures, support cost allocation based on service consumption, connect cloud cost data from ServiceNow’s Cloud Cost Management module, and maintain a consistent, auditable view of IT costs.
FAQs
Does Nicus work with ServiceNow?
Yes. Nicus uses data from ServiceNow — including CMDB Configuration Items, IT asset data, service and application mappings, and Cloud Cost Management outputs — to support ITFM and cost allocation.
What ServiceNow data is typically used in Nicus?
ServiceNow data commonly used in Nicus includes CMDB Configuration Items (hardware, software, applications), IT asset and license data, service and application mappings, Discovery infrastructure data, and Cloud Cost Management billing outputs.
What is ServiceNow Cloud Cost Management and how does it relate to ITFM?
ServiceNow Cloud Cost Management is a FinOps module within ServiceNow ITOM providing cloud cost visibility, allocation, and optimization across AWS, Azure, and Google Cloud. Its cost allocation outputs can be incorporated into Nicus alongside CMDB and asset data for a comprehensive ITFM view.
Can Nicus use ServiceNow’s CMDB to support service-based cost allocation?
Yes. ServiceNow’s CMDB captures Configuration Items and their relationships — including how infrastructure supports applications and business services. These mappings can be used in Nicus to allocate IT costs based on service consumption and support TBM tower-based cost models.