Managing Overhead & Shared Costs

This presentation deck explores different types, definitions, and naming conventions of overhead and the various methods for incorporating them into your cost of IT services. Presented at the 2018 ITFMA Conference in San Francisco.

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Evaluating and Implementing ITFM Solutions

This presentation deck explores how to develop an effective selection process to ensure a solid match between the strengths and capabilities of an ITFM solution, the background and knowledge base of the implementation staff, and the long term ITFM goals of an organization. Presented at the 2018 ITFMA Conference in San Francisco.

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Building an Effective Service Catalog

This presentation deck provides some basic foundational information about service costing and chargeback, discusses the pros and cons of various approaches, and reviews the impacts of various levels of granularity. Presented at ITFMA 2018 in San Francisco.

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Evaluating ITFM Solutions

In this presentation, Rob Mischianti describes how to develop an effective selected process to ensure a solid match between the strengths and capabilities of an ITFM solution, the background and knowledge base of the implementation staff, and the long term ITFM goals of an organization.

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