Showback & Chargeback Best Practices – Expert Panel Recap
In our recent monthly webinar, a dynamic panel discussion unfolded as experienced Nicus customers shared real-world insight from their experience implementing new showback and chargeback,
Build a defensible account of all IT spend for informed decision-making with Nicus.
Nicus Bill of IT rescues organizations from the systemic frustration caused by vague allocations. By mapping cost and usage data to consumers – and offering transparency via chargeback or showback – the conversation around costs instantly changes… giving IT leadership newfound capabilities to:
- Justify new and existing spend
- Get full cost driver visibility
- Make fair, apples-to-apples option comparisons
- Stop perception of IT as a free and limitless resource
- Minimize and manage billing errors
- Reduce manual work for staff
Reduce questioning of costs and accelerate dispute resolution
- Increase billing accuracy to cultivate trust, reduce disputes, and expedite payment
- Leverage enhanced dispute mechanisms – collect payment on open disputes, guarantee retroactive reconciliation, and reach resolutions faster
- Generate data-backed cost explanations in minutes instead of hours or days
- Address unnecessary questions before they arise with self-service billing reports and invoices
Gain new transparency and awareness behind costs
- Drill down from business unit to consumption details
- Automate bill delivery to keep consumers informed
- Deliver easy-to-interpret invoices to each stakeholder group using role-based templates
- Integrate with corporate financial systems to automate showback or chargeback
Guide informed consumption behavior
- Create clear pricing for IT services, and invoice by your choice of billing structure
- Give detailed showback by unit rate and consumption for all apps and services
- Empower business relationship managers with new abilities for cost recovery and true-ups
- Drive adoption or discontinuation of services based on insights gleaned from cost and usage data
Elevate IT’s seat at the table and grow trust
- Expand cost transparency across the whole enterprise to every consumer
- Reduce doubt in IT spend and quickly respond to inquiries with justified answers
- Establish a firm connection between business goals and IT spending
Resources
[Presentation] How to do IT Showback or Chargeback Like a Pro
Why do some organizations execute showback/chargeback with success while others fail? This workshop breaks down the reasons why – revealing keys to success, common pitfalls
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