In this new article we look at four key areas where understanding TCO is crucial to IT decision-making, and how teams can get this information in the ServiceNow applications they’re already using.
The newest addition to the FMDB family is available now in the ServiceNow App Store.
Join us for the 2026 Financial World of Information Technology Conference, hosted by the IT Financial Management Association (ITFMA), from July 20-24, 2026, at […]
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Trusted Numbers, Better Decisions: Closing the TBM Credibility Gap Many organizations have achieved IT cost visibility through traditional TBM platforms—but visibility alone doesn’t guarantee […]
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Budget season is meant to be a focused period of alignment—where strategy meets financial discipline. But for many IT organizations, it becomes something else […]
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Successful ITFM implementation requires resources, communication, organization, and strategic and tactical alignment. In the last blog, we discussed the importance of creating a cross-functional […]
IT Financial Management (ITFM) has become one of the most important initiatives for any organization. When IT can improve service while lowering costs, everyone […]
In response to a set of increasingly burdensome operational inefficiencies, a state IT agency responsible for $60+ million in annual spend sought to replace […]
About a month ago, I attended a phenomenal IT Financial Management (ITFM) Week in Chicago. The weather was perfect, the presenters were excellent, and […]
This presentation deck explores different types, definitions, and naming conventions of overhead and the various methods for incorporating them into your cost of IT services. Presented at the 2018 ITFMA Conference in San Francisco.
This presentation deck explores how to develop an effective selection process to ensure a solid match between the strengths and capabilities of an ITFM solution, the background and knowledge base of the implementation staff, and the long term ITFM goals of an organization. Presented at the 2018 ITFMA Conference in San Francisco.
This presentation deck provides some basic foundational information about service costing and chargeback, discusses the pros and cons of various approaches, and reviews the impacts of various levels of granularity. Presented at ITFMA 2018 in San Francisco.
In an effort to alleviate ongoing struggles from its legacy, spreadsheet-based planning system, a Fortune 500 insurance firm consulted multiple vendors in search of […]
Over the past few years, we’ve heard more and more IT professionals mention “Technology Business Management” (TBM), especially in the federal government space. With […]