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Increasing Adoption of Your ITFM Processes

Jun 26, 2017 | By Colleen Lawler

Cost Optimization IT Cost Transparency

The success rate of your ITFM program increases with broad user adoption.  This can be a challenge for many reasons but there are things that you can do to ensure success!  Three of the most important are:

Communicate Clearly and Often

Having the right communication plan and change management processes in place is often overlooked and undervalued.  When you embark on your ITFM journey, identify the various groups that will be impacted – whether as information contributors or information users.

Utilize change management communication tools such has newsletters, brown bag lunch and learns, and smaller group presentations to inform audiences and collect feedback.  Have the one on one conversations with Executive Leadership to ensure that they support the initiative and communicate the value to their organizations.

Ensure that you have effective ways for users to ask questions, provide feedback and share any concerns or ideas.  Involving various stakeholders in the process is necessary to get buy-in early-on in the journey.

Know your Audiences

There are several and they all have different needs!  Understand those needs so that you are able to produce meaningful, actionable data for those audiences.

Service Owners

Application Owners


Take it in Phases

It is very tempting to want to get from A to Z immediately.  There is value in where you are going and it makes sense that you want to get there quickly, however, it can be beneficial to phase your implementation-especially if you are starting from scratch.

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