[Presentation] A Roadmap to Building Value Through IT Finance

Informed decision-making is the core objective of IT Financial Management, and the key to delivering value. But it’s easier said than done. IT leadership must reframe their relationship with the business in two crucial ways:

  1. Extend capabilities to analyze and report costs
  2. Translate insights into a common language the business understands
This session serves as a guide for IT Finance to accomplish both, and elevate their status as a valued, trusted partner to the business.

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[Presentation] Cost Modeling Best Practices for Practitioners

This session is for ITFM practitioners and leaders interested in either… 1) building accurate IT cost models for the first time, or 2) refining and improving existing cost models. Attendees will receive a thorough explanation of current best practices from the ground up, including:

  • Establishing cost models and defining their value
  • Capturing direct and indirect costs
  • Indirect cost cross-allocation
  • Iterating models to improve quality and accuracy
  • Avoiding “precision traps” (simplicity vs. complexity)
  • Introducing and defending new models

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[Presentation] Know Your Audiences: Providing Insights to Stakeholders that Create Value

Everyone wants cost transparency. But once you have it, what's the next step? That crucial question is where organizations struggle most.

Cost transparency by itself does not equal value; it's IT Finance's responsibility to take transparency and use it to produce insight... and that's what unlocks value.

This session offers guidance on distilling "raw" cost transparency into meaningful insights that drive tangible value for stakeholders.

Inside, you'll learn how to...

  • Translate IT Finance insights into a common "business language" everyone can understand
  • Understand the 5 core stakeholder audiences of IT Finance and what they care about most
  • Tailor insight delivery, based on stakeholder audiences, for maximum value

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[Presentation] Data Collection & Challenges with Cost Transparency

Mature IT Finance operations have a huge appetite for data. But feeding that appetite isn't always easy. Accuracy and completeness are ongoing struggles, and required data often requires complex configurations between several sources. But even after corralling the data you need, using it to achieve meaningful transparency for billing and cost optimization can still be difficult.

This session is intended to help you overcome tough data collection challenges, as well as the next set of challenges that come with using that data throughout your IT Finance processes.

Inside, you'll learn how to...

  • Understand and leverage common data sources and collection methods
  • Address missing or inaccurate data
  • Automate data collection for your IT Finance organization (and the crucial steps to take beforehand)
  • Tackle the most common data-related obstacles to showback or chargeback

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[Presentation] How to Implement IT Showback or Chargeback Like a Pro

Putting a showback or chargeback system in place may feel intimidating, but it doesn’t have to be. This presentation breaks down the core steps to success, common pitfalls, and the keys to keeping consumers satisfied.

You'll walk away with actionable steps to...

  1. Educate and enable informed decision-making: Use transparency and shared accountability to help consumers fully understand usage and cost, plus what can be done to effect change.
  2. Manage complexity and leverage automation: Resolve setbacks like bill confusion and manual data collection, while taking advantage of automated processes.
  3. Promote continuous improvement: Form a clear communication strategy, as well as a roadmap for success beyond initial implementation.

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[Presentation] Managing Overhead & Shared Costs

As you begin to build your cost modeling processes, you will inevitably come across many forms of overhead and shared costs. Organizations have various definitions and naming conventions for these types of expenses. In this presentation, Rob Mischianti presents different types of overhead and the various methods for incorporating them into your cost of IT services.

Presented at the 2018 ITFMA Conference in San Francisco.

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[Presentation] Evaluating and Implementing ITFM Solutions

There are several different IT Financial Management solutions on the market, and each offers its own area of strength and differentiation. Finding the best solution to achieve organizational goals and long-term IT Financial Management objectives is a challenging task. A poorly developed and executed selection process typically leads to an inadequate match between the customer’s requirements and vendor’s strengths.

In this presentation, Rob Mischianti discusses how to develop an effective selection process to ensure a solid match between the strengths and capabilities of an ITFM solution, the background and knowledge base of the implementation staff, and the long term ITFM goals of an organization.

Presented at the 2018 ITFMA Conference in San Francisco.

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[Presentation] Building an Effective Service Catalog

One of the first steps in implementing a cost model and a showback or chargeback process is defining the services that IT provides customers and identifying how that data will be socialized in reporting and invoices.

In this presentation, Rob Mischianti provides some basic foundational information about service costing and chargeback, discusses the pros and cons of various approaches, and reviews the impacts of various levels of granularity.

Presented at the 2018 ITFMA Conference in San Francisco.

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[Presentation] A Practitioner’s Guide to Cost Modeling

IT and Finance organizations within your company may have conflicting views on how to allocate IT spend. The cost modeler needs to understand all requirements and strike a balance that will provide value to both organizations. This presentation reviews best practices, along with pros and cons, of several cost modeling techniques.

Presented at the 2018 ITFMA Conference in Orlando.
 

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